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Search found 33 matches

by Alex
Mon Mar 30, 2020 8:13 pm
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

Unfortunately, no. We ended up factory resetting them so that we could reload our firmware. Maybe some sort of DHCP/fixed IP mix up where the agent/s could no longer get a DHCP IP since they were expecting a static DHCP assignment. Really not sure. All I can tell you is that here also, they would no...
by Alex
Sat Mar 28, 2020 1:12 pm
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

Hi, they were shipped back to you yesterday. You'll get them back next week. If you have any problems, just post a new question and we'll be happy to help you. If you find Outages.io useful, please tell as many people as you can. There are so many frustrated people out there and we're trying to let ...
by Alex
Thu Mar 26, 2020 4:25 pm
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

Ok, good news. Both agents are now live and being tested running the newest firmware. Initially, both were unresponsive but we were able to get them back. You can look at your dashboard and you'll see they are live but please, don't make any changes until you get them back as we need to test before ...
by Alex
Fri Mar 20, 2020 3:19 pm
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

Sounds good. Give us a nudge if we don't acknowledge it here in the forums after a couple of days past the 23rd then.
by Alex
Fri Mar 13, 2020 1:32 pm
Forum: ARM
Topic: Sub $20 outages.io monitor
Replies: 14
Views: 1071

Re: Sub $20 outages.io monitor

I meant it's on the table as a topic to see if we can add it. We don't have it yet.
by Alex
Fri Mar 13, 2020 10:25 am
Forum: ARM
Topic: Sub $20 outages.io monitor
Replies: 14
Views: 1071

Re: Sub $20 outages.io monitor

We are anxious to find out.
I believe we also have the question 'can we do a BSD version' on the table also.
by Alex
Fri Mar 13, 2020 8:51 am
Forum: ARM
Topic: Sub $20 outages.io monitor
Replies: 14
Views: 1071

Re: Sub $20 outages.io monitor

Hi again,

Did you get the chance to try OTM on the Shelly device? Very curious to know if it would run.
by Alex
Sun Mar 08, 2020 10:36 am
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

Sorry we could not fix them through the forums only but you'll get back nice and fresh agents :).
by Alex
Sun Mar 08, 2020 9:07 am
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

If it helps, looking at your dashboard, the 30938 agent last had x.x.54.225 and your 30936 agent had x.x.57.126. I've been monitoring the logs and have not seen either agent attempt to connect so as you said, there is a network issue. What ever the problem is, it is unrelated to the agent software i...
by Alex
Sat Mar 07, 2020 7:38 pm
Forum: Outages.io features, agent or service questions
Topic: Reactivating a hardware agent
Replies: 16
Views: 1461

Re: Reactivating a hardware agent

>I am unable to ping them with the static IP assigned to them. The network switch show the interface is connecting but it seems the >agents are not requesting an IP from dhcp. Ok, let's get in sync. I'm guessing then that at some point, you assigned static IP's from the DHCP server for the agent/s. ...